Your private healthcare journey is personal — funded by you, guided by your consultant, and shaped around your preferences and priorities.

You deserve to feel informed, supported, and confident at every step — from your first consultation to recovery and follow-up care.

No question is ever too small or unnecessary. If something isn't clear, simply ask — our team is here to explain, guide, and reassure you throughout your experience.

Private healthcare puts you in control. Unlike NHS appointments where time may be limited, your private consultation allows space for:

• Detailed discussions about your condition
• Clear explanations of treatment options
• Understanding costs and payment options
• Planning your care around your schedule
• Addressing all your concerns

Asking questions ensures you fully understand your care pathway, financial options, and what to expect at each stage.

Understanding your diagnosis helps you make informed decisions:

• What is my diagnosis, and what does it mean?
• What caused this condition?
• How will it affect my daily life if left untreated?
• Are there any lifestyle changes I should make?
• What symptoms should I watch for?
• When should I seek urgent medical attention?

Explore all available treatments to find the best approach for you:

• What treatment options are available for my condition?
• Why do you recommend this particular treatment?
• What are the benefits of this treatment?
• What are the possible risks or side effects?
• How successful is this treatment typically?
• Are there alternative treatments I should consider?
• What happens if I choose not to have treatment?
• How long will treatment take?

If surgery or a procedure is recommended, ask:

• What exactly does this procedure involve?
• Will it be performed using minimally invasive techniques?
• How long will the procedure take?
• What type of anaesthetic will I have?
• Where will the procedure be performed?
• How many times have you performed this procedure?
• What is your success rate?

Understanding recovery helps you plan ahead:

• How long will recovery take?
• What should I expect during recovery?
• Will I need time off work? If so, how long?
• When can I resume normal activities?
• When can I drive again?
• When can I exercise again?
• What pain or discomfort should I expect?
• What follow-up care is included?
• When will I have a follow-up appointment?

Financial transparency is essential in private healthcare:

• How much will my consultation cost?
• How much will the procedure or surgery cost?
• Can I receive a full cost breakdown before treatment?
• What does the cost include? (surgeon fees, facility fees, anaesthetist, aftercare)
• Are there any additional costs I should expect?
• Is there a fixed-price package available?
• How do I pay for my consultation or surgery?
• Do you accept my insurance provider?
• Will I need insurance authorization?
• If I'm self-paying, are payment plans available?

If using private medical insurance:

• Do you accept my insurance provider?
• Do I need authorization before my appointment?
• Will my insurance cover the full cost?
• Is there likely to be any shortfall I'll need to pay?
• Which hospital location is approved by my insurer?
• How do I obtain authorization?

Plan your care around your life:

• How quickly can I have my consultation?
• How soon can treatment begin if needed?
• Can I schedule my procedure around work or family commitments?
• Are evening or weekend appointments available?
• How long will I wait for test results?

Know who's caring for you:

• What is your experience with this condition?
• How many of these procedures do you perform each year?
• What is your approach to treatment?
• Will you perform my surgery personally?
• Who will I see for follow-up appointments?

Ensure clear ongoing communication:

• How will I receive my test results?
• Who should I contact if I have questions after my appointment?
• What are your office hours?
• How quickly can I expect a response to my queries?
• Will you communicate with my GP?
• Will I receive written reports?

Transparency is central to our practice. If you're uncertain about the cost of any test, procedure, or invoice, please speak with Dr Otify or our management team.

We will always provide a clear, itemized breakdown — with no hidden fees or unexpected charges.

To make the most of your consultation:

• Write down your questions beforehand
• Prioritize your most important concerns
• Bring a family member or friend for support if you wish
• Take notes during your appointment
• Ask for written information to take home
• Don't leave until you understand everything

We are committed to providing exceptional, compassionate care. If you are unhappy with any part of your experience, please let us know directly.

Your feedback helps us improve and ensures that any concerns are addressed promptly and professionally.

If you have questions before booking or between appointments:

Email: info@drmotify.co.uk
Phone: 07561 542 201

Our team is here to help you feel informed and confident about your care.